We bought a Honeywell Dolphin 6100 less than a year ago for a barcode scanner that runs Windows Mobile CE 6.5 to track assets in our agency with Track-It. The problem is, for an unkown reason it is only recognized on a few select PC's, one of which is my old laptop running Vista 32bit and the other Windows 7 64bit; however, both of these loptops are soon to be replaced with our virtual environment. Even after windows recognizes the device for the first time and auto-installs the drivers, the device still won't be recognized under the Windows Mobile Device Center, Sync center, or My Computer. Since we couldn't get WMDC running correctly on our virtual envornment (running Windows 7 64bit) we opted to keep a desktop PC (running Vista 32bit as well) around only to be used a sync machine, which is currently having the same problem; drivers installed without error but device is not recognized. We only use the USB cradle only for connectivity, not bluetooth. I contacted Honeywell about this problem and performed the few hotfixes they suggested (reinstalling drivers, WMDC update, etc). On top of that they informed me that this is an ongoing issue with Microsoft and the security features built in to WMDC.
![Honeywell dolphin 6100 scanner restart Honeywell dolphin 6100 scanner restart](https://aidc.honeywell.com/CatalogImages/6110_01_large.png)
Honeywell stated Microsoft knows of this issue but has yet to release any sort of fix on their end. Does anyone know why the device isn't being recognized and how I get it to sync? I use Track-It software for our IT logging which has it's own link software (TiBarcodeLink.exe). While the device is connected to the PC, this is ran, the plugin installs to the PC's Track-It technician client, which can only be used on one PC due to device partnerships generating a new device ID, even after a custom device name is established. Once successful, it auto installs the their barcode software on the device. The technician client has a proprietary synchronization in the plugin, but the device must be connected through WMDC.
Even after mentioning said randomly generated device ID to PC partnerships the Honeywell support tech stated it was not the device's amount of partners and went on syaing it was a problem with WMDC. I was able to get it synced to a soon to be surplus vista machine (without Track-It) without removing any previous partnerships on the device, which plays in his favor.
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